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Dear customers, for those of you who prefer detailed information regarding the legislation, we recommend a very exciting reading of the terms and conditions listed on this website. 🙂

Zídekhk s.r.o.

Wenceslas Square 823/33

110 00 Prague – New Town

ID number: 24242411 VAT number: CZ24242411

Databox: yhog2r. The company is registered in the commercial register kept at the Municipal Court in Prague, section C, file number 196033.

Sale of goods through an online store located at www.zidekhk.com

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as the "terms and conditions") of the trading company Zídekhk s.r.o., Václavské náměstí 823/33, 110 00 Prague - Nové Město, identification number: 24242411, registered in the commercial register kept at the Municipal Court in Prague, section C, file 196033 .

(hereinafter referred to as the "seller") regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the "purchase agreement") concluded between the seller and another natural or legal person (hereinafter referred to as the "buyer") via the seller's online store . The online store is operated by the seller at the internet address www.zidekhk.com, through a web interface (hereinafter referred to as the "web interface of the store").

1.2. The terms and conditions further regulate the rights and obligations of the contracting parties when using the seller's website located at www.zidekhk.com (hereinafter referred to as the "website") and other related legal relationships. The terms and conditions for cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods as part of his business activity or as part of his independent professional practice are regulated by the "Final Provisions" appendix.

1.3. The website at the address www.zidekhk.com is intended for the purchase of goods for final consumption or use, and under separately agreed conditions also for business entities that further trade in goods as part of their business activity. The terms and conditions for cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods as part of his business activity or as part of his independent professional practice are regulated by the "Final Provisions" appendix.

1.4. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.5. The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language.

1.6. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the effective period of the previous version of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration on the website, the buyer can access its user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account and acknowledges that the seller is not responsible for the buyer's breach of this obligation.

2.4. The buyer is not authorized to allow the use of the user account by third parties.

2.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 18 months, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains a list of goods and information about the goods, including the prices of individual goods. The prices of goods are listed including value added tax and all related fees. Alternatively, prices are shown without value added tax, as information for the non-consumer buyer. The prices of goods remain valid for the time they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions. Any promotional prices are valid until stocks run out when specifying the number of promotional items or for a specified period of time. Discounts on goods on sale, special offers and possible personal discounts cannot be combined and added up. Before placing the order, the buyer has the opportunity to find out how long the offer or price remains valid at the e-mail address eshop@zidekhk.com.

3.3. The list of goods listed on the web interface of the store may differ from the standard offer of the e-shop operator, with which he trades within other sales channels and with other business entities. The buyer is not entitled to demand from the seller such goods that are not published on the web interface of the store, nor is he entitled to demand from the operator in another sales channel goods that are only available on the web interface of the store.

3.4. The web interface of the store also contains information about the costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.5. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:

  • ordered goods (the ordered goods are "put" by the buyer into the electronic shopping cart of the store's web interface),
  • method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
  • information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").

3.6. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also taking into account the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Send order" button. The data given in the order are considered correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").

3.7. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by phone).

3.8. The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.

3.9. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself.

4. PRICE OF GOODS AND TERMS OF PAYMENT

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

  • in cash on delivery at the place specified by the buyer in the order
  • by non-cash transfer to the seller's account No. 2302790991/2010 maintained at FIO banka, a.s. branch Hradec Králové (hereinafter referred to as the "seller's account");
  • cashless by payment card through the COMGATE gateway via the secure 3D Secure interface
  • cashless by payment card

4.2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods. The purchase price is valid at the time of the order and is final, i.e. including VAT and all other taxes and fees. The price without VAT is informative and is intended for a buyer who is not a consumer.

4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods.

4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.

4.6. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3.5.), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.8. If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document – the seller issues the invoice to the buyer after payment of the price of the goods and sends it in electronic form to the buyer's e-mail address.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods , which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in closed packaging, which the consumer removed from the packaging and for hygienic reasons cannot be returned, and from the purchase contract for the supply of an audio or video recording or a computer program, if he violated their original packaging.

5.2. If this is not the case mentioned in Article 5.1. or in another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code, within fourteen (14) days of taking over the goods, while in the event that the subject of the purchase the contract involves several types of goods or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. For the purposes of exercising the right to withdraw from the contract, you must inform the operator of the e-shop www.zidekhk.com, the company Zídekhk s.r.o., Václavské náměstí 823/33, 110 00 Prague – Nové Město, eshop@zidekhk.com, of your decision to withdraw from this contract. in the form of a clear statement (e.g. a letter sent via a postal service provider or e-mail), according to the information in the section Sample instructions on the right to withdraw from the contract .

5.3. In case of withdrawal from the contract according to Article 5.2. terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of sending the withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

5.4. In case of withdrawal from the contract according to Article 5.2. terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he sent the goods to the entrepreneur.

5.5. The seller is entitled to unilaterally set off the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.

5.6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the discontinuing condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.

6. CARRIAGE AND DELIVERY OF GOODS

6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

6.4. When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.

6.5. Additional rights and obligations of the parties during the transportation of goods may be modified by the seller's terms of delivery, if issued by the seller.

6.6. The shipping costs of goods ordered through the online store www.zidekhk.com already include the applicable VAT rate. Shipments that are returned to the seller as unclaimed are sent again by the seller only at the request of the buyer. The shipping cost for personal collection is CZK 0.00.

6.7. The seller delivers goods only within the territory of the Czech Republic.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

7.2. The seller is responsible to the buyer for the fact that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

7.2.1. the goods have the properties agreed upon by the parties and, in the absence of an agreement, have such properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

7.2.2. the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,

7.2.3. the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,

7.2.4. is the goods in the corresponding quantity, measure or weight and

7.2.5. the goods comply with the requirements of legal regulations.

7.3 The provisions referred to in Article 7.2 of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had when acceptance by the buyer, or if this results from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt.

7.5. Rights from defective performance are exercised by the buyer at the address of the seller's place of business, where the acceptance of the complaint is possible with regard to the range of goods sold, possibly also at the registered office or place of business. The moment when the seller receives the claimed goods from the buyer is considered to be the moment of application of the complaint.

7.6. Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.

8. COMPLAINT RULE

8.1. In accordance with the provisions of the Civil Code as amended (hereinafter also referred to as the "Civil Code") and Act No. 634/1992 Coll., on consumer protection, this complaint regulation regulates the method and basic conditions for complaints about product defects and the consumer's use of warranty claims. If the buyer is an entrepreneur, even then the procedure is in accordance with the provisions of the valid version of the Civil Code.

8.2. The complaints procedure applies to complaints about defects that occur on the goods during the warranty period or that are in conflict with the purchase contract (i.e. they were on the goods at the time the purchase contract was concluded).

8.3. All products are subject to a 24-month warranty period from receipt of goods for consumers and 6 months for non-consumer buyers (entrepreneurs). If a defect occurs in the purchased goods during the warranty period, the buyer is entitled to claim this defect.

8.4. In the event that a defect occurs during the warranty period, the buyer has the following rights, depending on the nature of the defect, when applying the warranty:

  • if it is a defect that can be removed, the right to free, proper and timely removal of the defect, the right to exchange defective goods or defective parts, if this is not disproportionate due to the nature of the defect. If such a procedure is not possible, he has the right to a reasonable discount from the purchase price or withdrawal from the purchase contract;
  • if it is an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract. The same rights belong to the consumer if the defects are removable, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. Reoccurrence of a defect is considered if the same defect preventing proper use, which has already been removed at least twice during the warranty period, occurs again. A greater number of defects is understood if the item has at least three defects preventing its proper use. If there are other defects that cannot be removed and if the buyer does not demand the replacement of the item, he has the right to a reasonable discount from the purchase price or withdrawal from the purchase contract.

8.5. Complaints are made in the form of a clear statement (e.g. a letter sent via the postal service operator or e-mail) according to the instructions located in the COMPLAINTS section.

8.6. Through the complaint protocol, the seller gives the buyer written confirmation of when the complaint was made, what it contains, and what method of settlement is required. Furthermore, the seller informs the buyer at the e-mail address provided by him about the method of handling the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint. Complaints are handled without undue delay, but no later than 30 days from the date of their application, unless the seller and the buyer agree on a longer period. After the expiration of this period, the consumer has the same rights as if it were a defect that cannot be removed.

9. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

9.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

9.2. The buyer acknowledges that the software and other components forming the web interface of the store (including photos of the offered goods) are protected by copyright. The buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components making up the web interface of the store.

9.3. When using the web interface of the store, the buyer is not entitled to use mechanisms, software or other procedures that could have a negative effect on the operation of the web interface of the store. The web interface of the store can only be used to the extent that it does not affect the rights of other customers of the seller and that is in accordance with its purpose.

9.4. The buyer acknowledges that the seller is not responsible for errors arising as a result of interventions by third parties in the website or as a result of using the website contrary to their purpose.

9.5. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.

9.6 The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

9.7. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code.

10. PROTECTION OF PERSONAL DATA AND SENDING COMMERCIAL MESSAGES

10.1. This part of the terms and conditions is covered in the special document Principles of protection and processing of personal data .

11. SENDING OF COMMERCIAL MESSAGES AND COOKIES

11.1. This part of the terms and conditions is covered in the special document Principles of protection and processing of personal data .

12. DELIVERY

12.1. The buyer can be delivered to the e-mail address specified in his user account or specified by the buyer in the order.

13. FINAL PROVISIONS

13.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

13.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require written form.

13.3. If the buyer is a legal entity or a person who acts when ordering goods as part of his business activity or as part of his independent performance of a profession, some different provisions, described below, apply to the contractual relationship between the seller and this buyer:

  • unless otherwise stated in connection with the manufacturer's warranty conditions, the warranty period lasts 6 months from the time the buyer takes over the goods.
  • the provisions of Article 5 on Withdrawal from the contract do not apply
  • purchased goods cannot be returned
  • in the case of cancellation of a reserved order or return of goods, the seller may demand payment of a cancellation fee of up to 10% of the total purchase price of the goods from the order.
  • Article 7.4 is excluded from the "Rights from defective performance" section.
  • in the event of a justified complaint, the buyer is not entitled to reimbursement of the transport costs

13.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

13.5. In the event that a consumer dispute arises between the e-shop operator and the consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such a dispute to a designated entity for out-of-court resolution of consumer disputes, which is

Czech Trade Inspection

Central Inspectorate - ADR department

Štěpánská 15

120 00 Prague 2

  Email: adr@coi.cz; Web: adr.coi.cz

13.6. The annex to the terms and conditions consists of a sample form for withdrawing from the purchase contract

13.7. Contact details of the seller: delivery address: Zídekhk s.r.o., Klacovská 56/2, 503 11 Hradec Králové 15, e-mail address eshop@zidekhk.com, telephone +420 606 840 365.

13.8. These terms and conditions are valid and effective as stated on the seller's website on the day the electronic order is sent by the buyer. These terms and conditions and the complaint procedure become effective on October 9, 2023. Changes to the terms and conditions and the complaint procedure are reserved.

​In Prague on January 2, 2024

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According to the citation of the law, the model instruction on the right to withdraw from the contract is part of the general terms and conditions.

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