Withdrawal from the contract

Sample instructions on the right of withdrawal

1. Right to withdraw from the contract

1.1 You have the right to withdraw from this contract within 14 days without giving any reason.

1.2 You have the right to withdraw from the contract within 14 days from the day following the day on which you or a third party designated by you (other than the carrier) takes possession of the goods.

1.3 For the purposes of exercising the right to withdraw from the contract, you must inform the operator of the e-shop www.zidekhk.com, Zídekhk sro, Václavské náměstí 823/33, 110 00 Prague - Nové Město, eshop@zidekhk.com, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent via a postal service operator or e-mail).

1.4 In order to comply with the withdrawal period from this contract, it is sufficient to send a communication about exercising the right to withdraw from the contract before the expiry of the relevant period.

2. Consequences of withdrawal from the contract

2.1 If you withdraw from this contract, we will reimburse to you, without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw from this contract, all payments received from you, including the costs of delivery (except for the additional costs incurred as a result of your choice of a delivery method other than the cheapest standard delivery method offered by us).

We will use the same payment method you used to make the initial transaction to refund payments, unless you have explicitly stated otherwise. In no case will this incur any additional costs to you.

We may wait to issue a refund until we receive the returned goods or until you provide proof that you have sent the goods back, whichever comes first.

2.2 You shall send back the goods without undue delay and at the latest within 14 days from the day on which you notify us of your withdrawal from this contract or hand them over to us at (Complaint: Zídekhk sro Klacovská 56/2, 503 11 Hradec Králové 15) The deadline shall be deemed to have been met if you send the goods back to us before the expiry of 14 days. You shall bear the direct costs associated with returning the goods. You shall only be liable for any diminished value of the goods resulting from handling the goods in a manner other than that which is necessary to familiarise yourself with the nature and characteristics of the goods, including their functionality.